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Cloud Storage Companies Box.net Review

Box.net Review

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User Rating: 3.9

Review by Steven Johnson
Written: April 01, 2012
Updated: April 02, 2012
 
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User reviews

Average user rating from: 2 user(s)

Overall rating 
 
3.9
Ease of Use 
 
5.0  (2)
Features 
 
4.5  (2)
Space / Price 
 
4.0  (2)
Customer Support 
 
3.0  (2)
Security 
 
3.0  (2)
Ratings (the higher the better)
  • Ease of Use
    How easy was the software to configure and run your first backup?
  • Features
    How many helpful tools are available?
  • Space / Price
    How much space do you get for your money?
  • Customer Support
    How helpful and accessible is customer support?
  • Security
    How secure do you feel your data is?
Overview
Pros and Cons
Comments
It might be ok for casual use of cloud storage. however, their price indicates it is for business use. No, I won't recommend it for business. For business use, you need to have better client software, with FTP, folder sync and automatic backup.
Overall rating 
 
4.6
Ease of Use 
 
5.0
Features 
 
4.0
Space / Price 
 
4.0
Customer Support 
 
5.0
Security 
 
5.0

Box.net is way over hyped

Overall Rating: 4.6 out of 10
Reviewed by: Sunny
Reviewed on: August 16, 2012

Full Review

It might be ok for casual use of cloud storage. however, their price indicates it is for business use. No, I won't recommend it for business. For business use, you need to have better client software, with FTP, folder sync and automatic backup.

Was this review helpful to you? 
Please see below for information on the Box Sync bug that means your synchronisation could fail at any time - most of our users suffered this within the first month, so you can ignore their claim that this is a rare occurrence, it happened on both Windows and Mac PCs.

Buyer beware, Box has fundamental flaws that will not be resolved until the end of 2013 at the earliest. It might be easy to use but can you afford to lose your client's data?

By the way, they do not have support available in the European time zone and do not provide live support making it virtually impossible to resolve issues as there's a whole day's worth of new issues by the time they get round to looking at yours.

I'm glad to know that the sync repair utility has resolved your issue. I absolutely understand that waiting for the initial sync after running the repair utility is not ideal or feasible once you have a large amount of syncing items.
The specific error that was listed relates to your sync database becoming malformed. This is a rare error that occurs due to the architecture of the code used in our current 3.x versions of Box Sync, not a specific workflow that you are following. Our engineers have completely restructured our upcoming 4.0 version to eliminate the occurrences of this. I apologize for the inconvenience this causes you and completely understand that running the repair utility and having to wait for the long sync is frustrating.

As mentioned, our upcoming 4.0 version, planned for release late this fall, has eliminated the occurrences of this thus far in our testing.

1. The issue can occur for any Box Sync user.
2. There was no reported data loss in the support ticket surrounding this issue. There is also no known instances of data loss due to this issue. If there was data loss, please provide us with more information so that we can investigate that properly.
[I have lost data as a result of this Box Sync bug that I have to wait 10 months to resolve.]
3. The majority of Box Sync issues, including this one, arise from the slow sync speeds and complex workflows. We realize that it's inconvenient and unrealistic to ask people to wait each time someone makes a change and not abruptly interrupt a sync process before it finishes. As a result, our upcoming 4.0 version has syncing speeds that are double what we're currently experiencing and help prevent these types of errors from happening.
4. The 4.0 beta version will be available in the middle of this year. The release version is planned for late Fall this year. Let me know if you'd like me to place you and your enterprise on the list for the beta version.
Overall rating 
 
3.2
Ease of Use 
 
5.0
Features 
 
5.0
Space / Price 
 
4.0
Customer Support 
 
1.0
Security 
 
1.0

Bugs in Box Sync lose data!

Overall Rating: 3.2 out of 10
Reviewed by: Hippy
Reviewed on: March 21, 2013

Full Review

Please see below for information on the Box Sync bug that means your synchronisation could fail at any time - most of our users suffered this within the first month, so you can ignore their claim that this is a rare occurrence, it happened on both Windows and Mac PCs.

Buyer beware, Box has fundamental flaws that will not be resolved until the end of 2013 at the earliest. It might be easy to use but can you afford to lose your client's data?

By the way, they do not have support available in the European time zone and do not provide live support making it virtually impossible to resolve issues as there's a whole day's worth of new issues by the time they get round to looking at yours.

I'm glad to know that the sync repair utility has resolved your issue. I absolutely understand that waiting for the initial sync after running the repair utility is not ideal or feasible once you have a large amount of syncing items.
The specific error that was listed relates to your sync database becoming malformed. This is a rare error that occurs due to the architecture of the code used in our current 3.x versions of Box Sync, not a specific workflow that you are following. Our engineers have completely restructured our upcoming 4.0 version to eliminate the occurrences of this. I apologize for the inconvenience this causes you and completely understand that running the repair utility and having to wait for the long sync is frustrating.

As mentioned, our upcoming 4.0 version, planned for release late this fall, has eliminated the occurrences of this thus far in our testing.

1. The issue can occur for any Box Sync user.
2. There was no reported data loss in the support ticket surrounding this issue. There is also no known instances of data loss due to this issue. If there was data loss, please provide us with more information so that we can investigate that properly.
[I have lost data as a result of this Box Sync bug that I have to wait 10 months to resolve.]
3. The majority of Box Sync issues, including this one, arise from the slow sync speeds and complex workflows. We realize that it's inconvenient and unrealistic to ask people to wait each time someone makes a change and not abruptly interrupt a sync process before it finishes. As a result, our upcoming 4.0 version has syncing speeds that are double what we're currently experiencing and help prevent these types of errors from happening.
4. The 4.0 beta version will be available in the middle of this year. The release version is planned for late Fall this year. Let me know if you'd like me to place you and your enterprise on the list for the beta version.

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Company Overview

Lowest Price
$9.99/Month
Storage Space
25GB
Free Trial
Yes
Free Plan
5GB
Single Computer Plans
Yes
Multi Computer Plans
Yes
Business Plans
Yes
Year Established
2005

Supported Operating Systems

Windows
Yes
Mac OSX
Yes
Linux
No
Windows Server
No
iPhone / iPad
Yes
Android
Yes
Windows Mobile
Yes
Blackberry
Yes

Backup Features

Max File Size
1GB
Scheduler
Yes
Versioning / Snapshot
Yes
Browse Online Files
Yes
Incremental Backup
No
Bandwidth Throttle
No
Idle Backup
No
Resumes After Interruption
No
Email/Online Ticket Support
Yes
Phone Support
Yes
Live Chat
No
Blog
Yes
Knowledgebase
Yes
FAQs
Yes
Tutorials
No
Video Tutorials
No

Web/Mobile/Remote Access

Web Access
Yes
Mobile Phone Access
Yes
FTP Access
No
Can Set Permissions
Yes

File Restore Options

Backup Software Restore
No
Web Interface Restore
Yes
Zip File Restore
No
FTP File Restore
No
Physical Media Restore
No

Security

SSL Secure Transfer
Yes
Data Encryption
Yes
Geo-Redundant Storage
Yes
User Generated Encryption Key
No

Notable Features:

  • 24/7 phone support
  • File sharing, mobile app access
  • Third-party integration with Google Apps, Salesforce.com, etc...
  • Max file size 1GB, scheduler, Versioning
  • SSL encryption to geo-redundant storage

Company Highlights:

Cloud storage, online backup and syncing. Box.net appeals primarily to businesses that are using a cloud network to share, update and manage files with multiple users. Price per GB is a little higher. Box.net specializes in multiple users and enterprise business management solutions.

Summary:

Box.net's cloud services store content online providing the ability to share files and collaborate like most large corporations. Personal users have the ability to share a single file or an entire folder. Receive real-time notification when shared files are added, edited or commented on.

Box.net's online platform allows quick and easy uploads and and file access on any device: desktop, laptop, iPhone, iPad, Android phones, tablets and more. Third-party integrations assist in using this platform as a sales tool.

Box.net Plans and Pricing:

  • Personal Plan - Starts at $9.99/month for 25GB
  • Business Plan - Starts at $15 per user a month for 1000GB
  • Enterprise Plan - Have to call for estimate. Unlimited users and storage.

Company Profile:

Aaron Levie and Dylan Smith founded Box.net in 2005 in Palo Alto, CA. They now have more than 115 employees and over 100,000 customers and their client list continues to grow.

Box.net's goal is to provide the same high quality technology and service a big corporation has to any size business or individual. Having partnered with many different companies, Box.net makes their services easily accessible to any individual or business at an affordable rate.

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