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Cloud Storage Companies JustCloud Review

JustCloud Review

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9.4
 
8.8 (4)
0  
 
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Company Overview

Lowest Price
$5.95/Month
Storage Space
Unlimited
Free Trial
Yes - 14 Day
Free Plan
No
Single Computer Plans
Yes
Multi Computer Plans
Yes
Business Plans
Yes
Year Established
2011

Supported Operating Systems

Windows
Yes
Mac OSX
No
Linux
No
Windows Server
No
iPhone / iPad
Yes
Android
Yes
Windows Mobile
Yes
Blackberry
Yes

Backup Features

Scheduler
Yes
Versioning / Snapshot
Yes
Browse Online Files
Yes
Incremental Backup
Yes
Bandwidth Throttle
Yes
Idle Backup
Yes
Resumes After Interruption
Yes
Email/Online Ticket Support
Yes
Phone Support
No
Live Chat
No
Blog
Yes
Knowledgebase
Yes
FAQs
Yes
Tutorials
Yes
Video Tutorials
Yes

Web/Mobile/Remote Access

Web Access
Yes
Mobile Phone Access
Yes
FTP Access
No
Can Set Permissions
Yes

File Restore Options

Backup Software Restore
Yes
Web Interface Restore
Yes
Zip File Restore
Yes
FTP File Restore
Yes
Physical Media Restore
Yes

Security

SSL Secure Transfer
Yes
Data Encryption
Yes
Geo-Redundant Storage
Yes
User Generated Encryption Key
No

Summary

JustCloud is a professional cloud storage solution designed to make syncing files between computers easy. They are owned by parent company Just Develop It which has several online backup brands. JustCloud uses one account to sync multiple computers as well as backup computers automatically.

JustCloud Plans & Pricing:

  • Unlimited Plan - $5.95/Month (1 year contract)
    • Unlimited storage, Sync Multiple Computers, Automated Backup

Features: Secure Backup, Share Files and Folders, File Versioning, Sync Multiple Computers, Works with Windows and more.

Company Profile

JustCloud was started in 2010 by a company called Just Develop it. They have a number of products like JustCloud that they build and sell. They have an office in Novi, Michigan and Employ over 25 staff members.

 

Photos

Editor review

*** Updated 12/2012 ***

Installation
Installation was very easy. We downloaded and installed the software within a matter of minutes. After the installation completes you are guided through creating your first backup job.

Backup
Running the first backup was quick and easy. It ran smoothly without interruption. Depending on the size of your backup it can take a while. It only took two to three hours to back up around 2GB of data. We limited our file selection to all files less than 30MB in size.

Backup Option: Advanced Scheduling
The advanced scheduler works great. It has quite a few options allowing you to select individual days of the week as well as setting custom start and stop times.

Since we were backing up our work computers we set the schedule to run Monday through Saturday and start at 8PM. If the job takes a long time Just Cloud has an Automatic Backup Pause feature. This allows us to set the time that the job should pause. We set the job to pause during business hours, (8AM to 6PM)

Backup Option: Selection
Here you can select the folders and files you want to back up. There are two main options backup the Documents folder (selected by default) or manually select your files and folders.

When you manually select your files, a new window dialog box opens and you can select which files are available for backup. JustCloud can backup most any file on your network, however you may need to purchase an addons to accomplish this. Addons include Network Drive Support, the ability to increase file size limit from 1GB to 5GB, and automatically backup all videos.

Backup Option: Bandwidth
JustCloud gives you two ways to limit your bandwidth usage. First, you can set a daily or monthly limit. Secondly, you can limit the upload or download rate (Kb/s).

The daily/monthly limits are helpful if you ISP tracks and limits how much data you can transfer. Our ISP does not track this so we did not enable this feature, while others may find it super helpful.

We found the second method of limiting bandwidth usage as being very useful. It can be very easy to slow down your connection when a backup job is running, so we set our connection speed limit to 100KB/s. By setting this limit we ensure that JustCloud does not interfere with any of the other programs.

Backup Option: File Types
JustCloud gives you the ability to limit the files for backup by file type. This is helpful if you have several very large file types that you do not want backed up such as ISO or disk images.

Since we wanted to backup all files, we did not have much use for this section. It should be noted that JustCloud populates this with several file types, it is worth reading the list to ensure that you are not excluding any files types that you want backed up.

Security
Here you can select HTTP or HTTPS for the connection security. HTTPS adds an extra layer of security when connecting the the website. Note that HTTPS is always used when transferring your file data.

Power & CPU
This option is very helpful to those with a laptop. There is an option that pauses the backup while running on a battery.

The other option helps manage CPU usage. It will only backup files if the computer has been idle for a certain amount of time.

Mobile App
We found it to be one of the best mobile backup apps out there. The design is clean and responsive. You can backup your camera roll automatically then share these pictures using the app. The app can start backups on other devices and see files that have already been backed up. It's available for iPad, iPhone, Android, Blackberry, Windows Surface, and Kindle Fire.

Restoring files
We found the JustCloud software to be the easiest way to restore files. In the software there is a drop down menu to select the device you want to restore files from. After choosing your device the folders will populate on the left and you can navigate the folders. Either select the files or a whole folder and click "Restore". It's straightforward and easy to navigate.

Mobile Restore
Mobile restore is as you would expect. There is no way you can restore files to your phone. You can only save images and PDF's. Otherwise, you can open files and send them to yourself via email.

Web Restore
Restoring through the web is not ideal. There is no way to download whole folders or to make a large selection for download. You can retrieve any backed up file, but they must be downloaded one at a time. If you can, use the software to do any serious restorations. That being said, if you are in a pinch, it is nice to know that files can be restored via the website.

File Syncing
It's pretty straightforward. When you install JustCloud a 1GB Sync Folder is created. Files in this folder can by synced to any computer or phone that has the JustCloud software or app installed. The sync folder does not sync when a file is added. Instead it follows your backup schedule or you can manually backup for changes to be synced.

File Sharing
Sharing is excellent on mobile and web apps but does not exist on the desktop software. Login to their website and mouse over a file or folder to share it. People must have a JustCloud account to access the files. The sharing options are sending via email, uploading to Facebook, and posting to twitter. There is no way to do this from the software.

Support
Using the "Help Center" and submitting a ticket is the best way to get results. They do not have a phone number or chat support. You can buy Priority Support addon to ensure quick response.

Conclusion
JustCloud has a well made product, it's very stable and easy to navigate. The smartphone apps are very clean and well designed (we used the iPhone app).

Getting your files backed up is very simple with all of the options that help you filter out the unnecessary files. Restoring files is great if you can use the software, the mobile apps and website won't help you restore massive amounts of data (at least not quickly).

Overall we are satisfied with the performance of JustCloud. Some could find themselves in need of phone support or get frustrated with the addons for purchase, however, these are non-issues with the rest of the application having a clean, well-designed interface, easy to use tools, and reliable.
Overall rating 
 
9.4
Ease of Use 
 
10.0
Features 
 
9.0
Space / Price 
 
10.0
Customer Support 
 
9.0
Security 
 
9.0
Reviewed by Steven Johnson June 18, 2012
Last updated: December 05, 2012

Provides cloud syncing and online backup together

*** Updated 12/2012 ***

Installation
Installation was very easy. We downloaded and installed the software within a matter of minutes. After the installation completes you are guided through creating your first backup job.

Backup
Running the first backup was quick and easy. It ran smoothly without interruption. Depending on the size of your backup it can take a while. It only took two to three hours to back up around 2GB of data. We limited our file selection to all files less than 30MB in size.

Backup Option: Advanced Scheduling
The advanced scheduler works great. It has quite a few options allowing you to select individual days of the week as well as setting custom start and stop times.

Since we were backing up our work computers we set the schedule to run Monday through Saturday and start at 8PM. If the job takes a long time Just Cloud has an Automatic Backup Pause feature. This allows us to set the time that the job should pause. We set the job to pause during business hours, (8AM to 6PM)

Backup Option: Selection
Here you can select the folders and files you want to back up. There are two main options backup the Documents folder (selected by default) or manually select your files and folders.

When you manually select your files, a new window dialog box opens and you can select which files are available for backup. JustCloud can backup most any file on your network, however you may need to purchase an addons to accomplish this. Addons include Network Drive Support, the ability to increase file size limit from 1GB to 5GB, and automatically backup all videos.

Backup Option: Bandwidth
JustCloud gives you two ways to limit your bandwidth usage. First, you can set a daily or monthly limit. Secondly, you can limit the upload or download rate (Kb/s).

The daily/monthly limits are helpful if you ISP tracks and limits how much data you can transfer. Our ISP does not track this so we did not enable this feature, while others may find it super helpful.

We found the second method of limiting bandwidth usage as being very useful. It can be very easy to slow down your connection when a backup job is running, so we set our connection speed limit to 100KB/s. By setting this limit we ensure that JustCloud does not interfere with any of the other programs.

Backup Option: File Types
JustCloud gives you the ability to limit the files for backup by file type. This is helpful if you have several very large file types that you do not want backed up such as ISO or disk images.

Since we wanted to backup all files, we did not have much use for this section. It should be noted that JustCloud populates this with several file types, it is worth reading the list to ensure that you are not excluding any files types that you want backed up.

Security
Here you can select HTTP or HTTPS for the connection security. HTTPS adds an extra layer of security when connecting the the website. Note that HTTPS is always used when transferring your file data.

Power & CPU
This option is very helpful to those with a laptop. There is an option that pauses the backup while running on a battery.

The other option helps manage CPU usage. It will only backup files if the computer has been idle for a certain amount of time.

Mobile App
We found it to be one of the best mobile backup apps out there. The design is clean and responsive. You can backup your camera roll automatically then share these pictures using the app. The app can start backups on other devices and see files that have already been backed up. It's available for iPad, iPhone, Android, Blackberry, Windows Surface, and Kindle Fire.

Restoring files
We found the JustCloud software to be the easiest way to restore files. In the software there is a drop down menu to select the device you want to restore files from. After choosing your device the folders will populate on the left and you can navigate the folders. Either select the files or a whole folder and click "Restore". It's straightforward and easy to navigate.

Mobile Restore
Mobile restore is as you would expect. There is no way you can restore files to your phone. You can only save images and PDF's. Otherwise, you can open files and send them to yourself via email.

Web Restore
Restoring through the web is not ideal. There is no way to download whole folders or to make a large selection for download. You can retrieve any backed up file, but they must be downloaded one at a time. If you can, use the software to do any serious restorations. That being said, if you are in a pinch, it is nice to know that files can be restored via the website.

File Syncing
It's pretty straightforward. When you install JustCloud a 1GB Sync Folder is created. Files in this folder can by synced to any computer or phone that has the JustCloud software or app installed. The sync folder does not sync when a file is added. Instead it follows your backup schedule or you can manually backup for changes to be synced.

File Sharing
Sharing is excellent on mobile and web apps but does not exist on the desktop software. Login to their website and mouse over a file or folder to share it. People must have a JustCloud account to access the files. The sharing options are sending via email, uploading to Facebook, and posting to twitter. There is no way to do this from the software.

Support
Using the "Help Center" and submitting a ticket is the best way to get results. They do not have a phone number or chat support. You can buy Priority Support addon to ensure quick response.

Conclusion
JustCloud has a well made product, it's very stable and easy to navigate. The smartphone apps are very clean and well designed (we used the iPhone app).

Getting your files backed up is very simple with all of the options that help you filter out the unnecessary files. Restoring files is great if you can use the software, the mobile apps and website won't help you restore massive amounts of data (at least not quickly).

Overall we are satisfied with the performance of JustCloud. Some could find themselves in need of phone support or get frustrated with the addons for purchase, however, these are non-issues with the rest of the application having a clean, well-designed interface, easy to use tools, and reliable.

Pros and Cons

Pros
Unlimited storage
Competitive price
Very easy to backup files
Versatile backup options
Mac and PC compatible
Free Mobile App
Drag and Drop Interface
Cons
No phone support (priority support is available as an addon)
Small sync folder space (more space available as addon)
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User reviews

Average user rating from: 4 user(s)

Overall rating 
 
8.8
Ease of Use 
 
9.5  (4)
Features 
 
9.3  (4)
Space / Price 
 
8.3  (4)
Customer Support 
 
8.0  (4)
Security 
 
9.0  (4)
Ratings (the higher the better)
  • Ease of Use
    How easy was the software to configure and run your first backup?
  • Features
    How many helpful tools are available?
  • Space / Price
    How much space do you get for your money?
  • Customer Support
    How helpful and accessible is customer support?
  • Security
    How secure do you feel your data is?
Overview
Pros and Cons
Comments
I think this is an all round product which should be used by everybody. Backing up is automatic and scheduled, so all your stuff can be safe without having to think about it.
Overall rating 
 
9.6
Ease of Use 
 
9.0
Features 
 
10.0
Space / Price 
 
10.0
Customer Support 
 
9.0
Security 
 
10.0
Reviewed by Jerry September 27, 2012

I never lose anything now

I think this is an all round product which should be used by everybody. Backing up is automatic and scheduled, so all your stuff can be safe without having to think about it.

Was this review helpful to you? 
I can't imagine I'll ever need to use another backup system, its quick, easy and even the little things you don't usually notice are good like technical and user support. Great price too.
Overall rating 
 
9.4
Ease of Use 
 
10.0
Features 
 
9.0
Space / Price 
 
10.0
Customer Support 
 
9.0
Security 
 
9.0
Reviewed by Jenny October 01, 2012

So Easy and Fast!

I can't imagine I'll ever need to use another backup system, its quick, easy and even the little things you don't usually notice are good like technical and user support. Great price too.

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I have an unlimited account, and I need to backup about 2TB. First I paid the $10 upgrade, which got me an upload speed of about 2.2Mb/sec which isn't bad, but I would have expected faster. My backup ran for about a month reliably, then just when I got to 1TB of storage, the backup program stopped and wouldn't upload any more files. I asked support, and they told me that my account had been suspended for using too much bandwidth, and wouldn't give me a timeframe for lifting the suspension. So I have unlimited storage, but I'm not allowed the bandwidth to actually use the storage.. So the unlimited storage option is actually 1TB only. Other that this annoyance, I actually liked the service .
Overall rating 
 
8.4
Ease of Use 
 
10.0
Features 
 
10.0
Space / Price 
 
4.0
Customer Support 
 
8.0
Security 
 
10.0
Reviewed by Fred Gruner April 21, 2013

Unlimited Storage = 1TB.. No unlimited option.

I have an unlimited account, and I need to backup about 2TB. First I paid the $10 upgrade, which got me an upload speed of about 2.2Mb/sec which isn't bad, but I would have expected faster. My backup ran for about a month reliably, then just when I got to 1TB of storage, the backup program stopped and wouldn't upload any more files. I asked support, and they told me that my account had been suspended for using too much bandwidth, and wouldn't give me a timeframe for lifting the suspension. So I have unlimited storage, but I'm not allowed the bandwidth to actually use the storage.. So the unlimited storage option is actually 1TB only. Other that this annoyance, I actually liked the service .

Was this review helpful to you? 
I have been using JC for a while now, and so far I am pleased. I have used other services as well, but JustCloud seems cheaper and easier to use. And, the RESTORE of your files actually work! (I have tried services where this is NOT the case)

It should also be quite future proof since they are using Amazon for the cloud-stuff. Also very nice that you can use multiple devices to check your files and synch.

What I absolutely DO NOT like are all the "hidden" costs that you don't realize that you need, and you have to pay extra for. Eg. VideoFiles don't get updated automatically if you don't pay for it! (totally crazy!) Ohh, you want to back-up files larger than 5MB? Go to the settings and fix it! (Why???) You got NAS/external HD you want to back up? No problem...if you pay $$$ ! And so on....

And also I really don't like the annoying e-mails and pop-ups about buying this extra-stuff all the time...I almost wanted to quit using the service because of this. (found the "don't spam me button though")

All in all, I definitely recommend them!
Overall rating 
 
7.8
Ease of Use 
 
9.0
Features 
 
8.0
Space / Price 
 
9.0
Customer Support 
 
6.0
Security 
 
7.0
Reviewed by Robert January 15, 2013

Very nice

I have been using JC for a while now, and so far I am pleased. I have used other services as well, but JustCloud seems cheaper and easier to use. And, the RESTORE of your files actually work! (I have tried services where this is NOT the case)

It should also be quite future proof since they are using Amazon for the cloud-stuff. Also very nice that you can use multiple devices to check your files and synch.

What I absolutely DO NOT like are all the "hidden" costs that you don't realize that you need, and you have to pay extra for. Eg. VideoFiles don't get updated automatically if you don't pay for it! (totally crazy!) Ohh, you want to back-up files larger than 5MB? Go to the settings and fix it! (Why???) You got NAS/external HD you want to back up? No problem...if you pay $$$ ! And so on....

And also I really don't like the annoying e-mails and pop-ups about buying this extra-stuff all the time...I almost wanted to quit using the service because of this. (found the "don't spam me button though")

All in all, I definitely recommend them!

Was this review helpful to you? 
 
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