Box.net Review
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User reviews
Average user rating from: 2 user(s)
| Overall rating | 4.6 | |
| Ease of Use | 5.0 | |
| Features | 4.0 | |
| Space / Price | 4.0 | |
| Customer Support | 5.0 | |
| Security | 5.0 |
Box.net is way over hyped
Reviewed by: Sunny
Reviewed on: August 16, 2012
Full Review
It might be ok for casual use of cloud storage. however, their price indicates it is for business use. No, I won't recommend it for business. For business use, you need to have better client software, with FTP, folder sync and automatic backup.
Buyer beware, Box has fundamental flaws that will not be resolved until the end of 2013 at the earliest. It might be easy to use but can you afford to lose your client's data?
By the way, they do not have support available in the European time zone and do not provide live support making it virtually impossible to resolve issues as there's a whole day's worth of new issues by the time they get round to looking at yours.
I'm glad to know that the sync repair utility has resolved your issue. I absolutely understand that waiting for the initial sync after running the repair utility is not ideal or feasible once you have a large amount of syncing items.
The specific error that was listed relates to your sync database becoming malformed. This is a rare error that occurs due to the architecture of the code used in our current 3.x versions of Box Sync, not a specific workflow that you are following. Our engineers have completely restructured our upcoming 4.0 version to eliminate the occurrences of this. I apologize for the inconvenience this causes you and completely understand that running the repair utility and having to wait for the long sync is frustrating.
As mentioned, our upcoming 4.0 version, planned for release late this fall, has eliminated the occurrences of this thus far in our testing.
1. The issue can occur for any Box Sync user.
2. There was no reported data loss in the support ticket surrounding this issue. There is also no known instances of data loss due to this issue. If there was data loss, please provide us with more information so that we can investigate that properly.
[I have lost data as a result of this Box Sync bug that I have to wait 10 months to resolve.]
3. The majority of Box Sync issues, including this one, arise from the slow sync speeds and complex workflows. We realize that it's inconvenient and unrealistic to ask people to wait each time someone makes a change and not abruptly interrupt a sync process before it finishes. As a result, our upcoming 4.0 version has syncing speeds that are double what we're currently experiencing and help prevent these types of errors from happening.
4. The 4.0 beta version will be available in the middle of this year. The release version is planned for late Fall this year. Let me know if you'd like me to place you and your enterprise on the list for the beta version.
| Overall rating | 3.2 | |
| Ease of Use | 5.0 | |
| Features | 5.0 | |
| Space / Price | 4.0 | |
| Customer Support | 1.0 | |
| Security | 1.0 |
Bugs in Box Sync lose data!
Reviewed by: Hippy
Reviewed on: March 21, 2013
Full Review
Please see below for information on the Box Sync bug that means your synchronisation could fail at any time - most of our users suffered this within the first month, so you can ignore their claim that this is a rare occurrence, it happened on both Windows and Mac PCs.
Buyer beware, Box has fundamental flaws that will not be resolved until the end of 2013 at the earliest. It might be easy to use but can you afford to lose your client's data?
By the way, they do not have support available in the European time zone and do not provide live support making it virtually impossible to resolve issues as there's a whole day's worth of new issues by the time they get round to looking at yours.
I'm glad to know that the sync repair utility has resolved your issue. I absolutely understand that waiting for the initial sync after running the repair utility is not ideal or feasible once you have a large amount of syncing items.
The specific error that was listed relates to your sync database becoming malformed. This is a rare error that occurs due to the architecture of the code used in our current 3.x versions of Box Sync, not a specific workflow that you are following. Our engineers have completely restructured our upcoming 4.0 version to eliminate the occurrences of this. I apologize for the inconvenience this causes you and completely understand that running the repair utility and having to wait for the long sync is frustrating.
As mentioned, our upcoming 4.0 version, planned for release late this fall, has eliminated the occurrences of this thus far in our testing.
1. The issue can occur for any Box Sync user.
2. There was no reported data loss in the support ticket surrounding this issue. There is also no known instances of data loss due to this issue. If there was data loss, please provide us with more information so that we can investigate that properly.
[I have lost data as a result of this Box Sync bug that I have to wait 10 months to resolve.]
3. The majority of Box Sync issues, including this one, arise from the slow sync speeds and complex workflows. We realize that it's inconvenient and unrealistic to ask people to wait each time someone makes a change and not abruptly interrupt a sync process before it finishes. As a result, our upcoming 4.0 version has syncing speeds that are double what we're currently experiencing and help prevent these types of errors from happening.
4. The 4.0 beta version will be available in the middle of this year. The release version is planned for late Fall this year. Let me know if you'd like me to place you and your enterprise on the list for the beta version.
Company Overview
Supported Operating Systems
Backup Features
Web/Mobile/Remote Access
Sharing
File Restore Options
Security
Notable Features:
- 24/7 phone support
- File sharing, mobile app access
- Third-party integration with Google Apps, Salesforce.com, etc...
- Max file size 1GB, scheduler, Versioning
- SSL encryption to geo-redundant storage
Company Highlights:
Cloud storage, online backup and syncing. Box.net appeals primarily to businesses that are using a cloud network to share, update and manage files with multiple users. Price per GB is a little higher. Box.net specializes in multiple users and enterprise business management solutions.
Summary:
Box.net's cloud services store content online providing the ability to share files and collaborate like most large corporations. Personal users have the ability to share a single file or an entire folder. Receive real-time notification when shared files are added, edited or commented on.
Box.net's online platform allows quick and easy uploads and and file access on any device: desktop, laptop, iPhone, iPad, Android phones, tablets and more. Third-party integrations assist in using this platform as a sales tool.
Box.net Plans and Pricing:
- Personal Plan - Starts at $9.99/month for 25GB
- Business Plan - Starts at $15 per user a month for 1000GB
- Enterprise Plan - Have to call for estimate. Unlimited users and storage.
Company Profile:
Aaron Levie and Dylan Smith founded Box.net in 2005 in Palo Alto, CA. They now have more than 115 employees and over 100,000 customers and their client list continues to grow.
Box.net's goal is to provide the same high quality technology and service a big corporation has to any size business or individual. Having partnered with many different companies, Box.net makes their services easily accessible to any individual or business at an affordable rate.
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