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Cloud Storage Companies iDrive Review

iDrive Review

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Expert Rating: 8.8 User Rating: 4.4

Review by Steven Johnson
Written: April 01, 2012
Updated: July 30, 2013
 
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Editor review

Installation

Signing up was easy. You have to sign up before you can download the software, then login after it is installed onto your computer or through their website.

Backup

As soon as you are logged in the software will display your folders and suggest a couple for you to backup by default. The navigation is the same 'folder tree' structure you will see in Windows or Finder. It's easy to select the folders/files you want. Click 'Backup Now' or schedule for a later date. This was simple for us, although it isn't as automated as other software has been.

Scheduling

We think IDrive has one of the best scheduling tools available in online backup. You can set hourly, daily, per selected day, weekly, and the time at which it starts. Or you can program it to only work manually. You can have notifications sent to your desktop or email on completion.

Restoring

It is really easy to restore. You can use the software or the website. If you were able to backup using the software, you can restore. We found it pretty self explanatory. The website access allows you to download files, but navigating the site is a little confusing. If you are looking for the root or home of your computer, you have to use the "path" to click on the location you wanting to go to.

Conclusion

We like IDrive a lot. Mostly because of it's nice set of features. They do a great job at getting backups completed while keeping it simple. If you are wanting to sync files like Dropbox or Google Drive, you have to use their other product, IDrive Sync. It's pretty good as well. Their website left us with more to be desired. They have the essentials, but navigating, sharing and downloading were all more difficult then it should have been.
Overall rating 
 
8.8
Ease of Use 
 
8.0
Features 
 
9.0
Space / Price 
 
8.0
Customer Support 
 
10.0
Security 
 
9.0

Good company and product

Reviewed by: Steven Johnson
Experience Level: Backup Professional
Customer for: more than 1 year
Reviewed on: June 19, 2012

Overview

IDrive is an home and multiple computer user cloud backup solution. They do a good job of making software that is highly versatile and can perform a number of backup tasks. They are part of a larger company called Pro Softnet.

We think IDrive does a great job at helping you manage your backups from any computer with a nice, easy to use interface with a long list of features.

Pros and Cons

Pros
Excellent features
Lots of control and management
Great performance
Scheduling is a main feature
Cons
Could be cleaner, but is ok
Maybe too many options for simple users

Full Review

Installation

Signing up was easy. You have to sign up before you can download the software, then login after it is installed onto your computer or through their website.

Backup

As soon as you are logged in the software will display your folders and suggest a couple for you to backup by default. The navigation is the same 'folder tree' structure you will see in Windows or Finder. It's easy to select the folders/files you want. Click 'Backup Now' or schedule for a later date. This was simple for us, although it isn't as automated as other software has been.

Scheduling

We think IDrive has one of the best scheduling tools available in online backup. You can set hourly, daily, per selected day, weekly, and the time at which it starts. Or you can program it to only work manually. You can have notifications sent to your desktop or email on completion.

Restoring

It is really easy to restore. You can use the software or the website. If you were able to backup using the software, you can restore. We found it pretty self explanatory. The website access allows you to download files, but navigating the site is a little confusing. If you are looking for the root or home of your computer, you have to use the "path" to click on the location you wanting to go to.

Conclusion

We like IDrive a lot. Mostly because of it's nice set of features. They do a great job at getting backups completed while keeping it simple. If you are wanting to sync files like Dropbox or Google Drive, you have to use their other product, IDrive Sync. It's pretty good as well. Their website left us with more to be desired. They have the essentials, but navigating, sharing and downloading were all more difficult then it should have been.

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User reviews

Average user rating from: 2 user(s)

Overall rating 
 
4.4
Ease of Use 
 
6.8  (2)
Features 
 
3.8  (2)
Space / Price 
 
5.5  (2)
Customer Support 
 
0.8  (2)
Security 
 
5.3  (2)
Ratings (the higher the better)
  • Ease of Use
    How easy was the software to configure and run your first backup?
  • Features
    How many helpful tools are available?
  • Space / Price
    How much space do you get for your money?
  • Customer Support
    How helpful and accessible is customer support?
  • Security
    How secure do you feel your data is?
Overview
Pros and Cons
Comments
BEWARE of iDrive's billing policies when you upgrade to the paid version! I had a problem with running the old v3.4.1 software on Windows Server 2008, so their tech support told me to cancel my account and open a new account and get v5 software, and they would refund the original account for me. I did that, but a month later they had not refunded the old account. They told me they could not refund it, because (a) they counted the 15 days from the start of my free account, not the day I upgraded to the paid version!, and (b) they had no record of my chat session with tech support. I pointed out that they had charged me for two different versions of their software in a one week period, how could that be right?! But my tough luck, they would not refund for the old version that I used for two days and had to remove due to iDrive's problems on Server 2008.
Overall rating 
 
5.8
Ease of Use 
 
9.0
Features 
 
7.0
Space / Price 
 
7.0
Customer Support 
 
1.0
Security 
 
5.0

BEWARE of iDrive's ridiculous billing practices

Overall Rating: 5.8 out of 10
Reviewed by: Jim Hutchinson
Reviewed on: June 12, 2013

Full Review

BEWARE of iDrive's billing policies when you upgrade to the paid version! I had a problem with running the old v3.4.1 software on Windows Server 2008, so their tech support told me to cancel my account and open a new account and get v5 software, and they would refund the original account for me. I did that, but a month later they had not refunded the old account. They told me they could not refund it, because (a) they counted the 15 days from the start of my free account, not the day I upgraded to the paid version!, and (b) they had no record of my chat session with tech support. I pointed out that they had charged me for two different versions of their software in a one week period, how could that be right?! But my tough luck, they would not refund for the old version that I used for two days and had to remove due to iDrive's problems on Server 2008.

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This is absolutely the worst company ever in regards to customer support. I've dealt with allot of companies in the tech world and iDrive has the worst support team. They are mindless zombies that read off a screen and don't care if your issue is resolved or not. When cancelling the service i attempted to get a refund as it states in their terms of service however i was not able to speak with any supervisor or manager. DO NOT SIGN UP.
Overall rating 
 
3.0
Ease of Use 
 
4.5
Features 
 
0.5
Space / Price 
 
4.0
Customer Support 
 
0.5
Security 
 
5.5

Worst company ever

Overall Rating: 3.0 out of 10
Reviewed by: Noah
Reviewed on: July 10, 2013

Full Review

This is absolutely the worst company ever in regards to customer support. I've dealt with allot of companies in the tech world and iDrive has the worst support team. They are mindless zombies that read off a screen and don't care if your issue is resolved or not. When cancelling the service i attempted to get a refund as it states in their terms of service however i was not able to speak with any supervisor or manager. DO NOT SIGN UP.

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Company Overview

Lowest Price
$4.95/Month
Storage Space
150GB
Free Trial
No
Free Plan
5GB
Single Computer Plans
Yes
Multi Computer Plans
Yes
Business Plans
Yes
Year Established
1999

Supported Operating Systems

Windows
Yes
Mac OSX
Yes
Linux
No
Windows Server
No

Backup Features

Scheduler
Yes
Versioning / Snapshot
Yes
Browse Online Files
Yes
Incremental Backup
Yes
Bandwidth Throttle
Yes
Idle Backup
No
Resumes After Interruption
Yes
Email/Online Ticket Support
Yes
Phone Support
Yes
Live Chat
Yes
Blog
Yes
Knowledgebase
Yes
FAQs
Yes
Tutorials
Yes

Web/Mobile/Remote Access

Web Access
Yes
Mobile Phone Access
No
FTP Access
No
Can Set Permissions
Yes

File Restore Options

Backup Software Restore
Yes
Web Interface Restore
Yes
Zip File Restore
No
FTP File Restore
No
Physical Media Restore
No

Security

SSL Secure Transfer
Yes
Data Encryption
Yes
Geo-Redundant Storage
Yes
User Generated Encryption Key
Yes

Notable Features:

  • Very Responsive Tech Support, typically answer the phone on the first or second ring
  • Easy to use desktop client which works on Windows and Mac
  • Fast File Restores with Multiple Options to Access your Data.
  • Scheduler, Auto-backup selection, Versioning, Incremental Versioning
  • SSL Data Encryption on Geo-Redundant Storage

Company Highlights:

iDrive is one of the higher quality backup companies. Their service is aimed at home users and small businesses by offering a well-balanced mix of advanced features and simple software. They have been around for a while with an excellent reputation for customer service.

View All iDrive Prices & Plans

Summary

iDrive is a simple online backup solution with great features and easy to use software. iDrive is owned by Pro Softned Corp. They offer several online solutions and have been around for a while. All backups are secure and can be retrieved at anytime. Their Plans are simple, easy to understand, and cover a wide range of storage options.

iDrive Plans & Pricing:

  • iDrive Basic - Free with 5GB of storage.
  • iDrive Pro for Personal Use - $4.95/month ($49.50/year) For 150GB
  • iDrive Pro Family Pack - $14.95/month ($149.50/year) for 500GB
  • iDrive Pro for Business Use - Starts at $9.95/month ($99.50/year) starts at 100GB - full web-based administration

Technical Features: Snapshot support, True archiving, mapped/network/local/external drives support, Use on multiple computers, Proxy support, Block Level Incremental backups, Bandwidth Throttle, easy to use software.

Company Profile

Pro Softnet was founded in 1999 and is located in Calabasa, CA. Their current CEO is Raghu Kulkarni. They have several online backup products and have over 10 years of experience. They have more than 40 employees and the company is privately held.

 

 

Photos

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Top Editor Rated

1.
9.4 / 10
 
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10.
8.2 / 10
 

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