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Cloud Storage Companies SugarSync Review

SugarSync Review

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Expert Rating: 9.0

Review by Steven Johnson
Written: May 16, 2012
Updated: July 30, 2013
 
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Editor review

Installation

We have downloaded a lot of different online backup and cloud syncing software, SugarSync is one of the friendliest we have found. They don't have any scary 'buy now!' buttons. The tour is quick and explanatory.

Backup

While you are still setting up the installation, SugarSync will ask you which files you want share. It will give you some defaults like your Documents folder. Once you have all of the files configured for backup they will start backing up automatically.

File Management

Unlike Google Drive or Dropbox, SugarySync operates as a file manager. Allowing you to select files that already exist instead of requiring a copy be put into a special Sync Folder. This is beneficial because there is no need for duplicate files.

Restoring Files

You can easily save/export files and folders from the file manager by right clicking the file. Or from the website you can click, "Download" to get a copy of the file/folder. If you select a folder to download from the website it can take a few minutes while it compresses it into a zip file. After you download the zip file, extract it's contents into the folder.

Access for viewing

After using several different companies for syncing SugarSync has one of the best user experiences that we have seen. Everything is fast and easy to figure out. Their iPhone app is quick and very versatile. You get 250GBs of free space just for completing a quick tutorial about how to share files and stream music.

Easy Media Manager

We found SugarSync really encourages media usage. They want you to use the mobile app to stream MP3's and to take pictures on with their app. It is nice knowing that what ever picture you take on this phone is getting backed up into a cloud that you can get from their website or any synced computer.

Conclusion

SugarSync remains a unique company in the world of Syncing cloud services. They do a great job at making a robust system that is secure, easy to use (and fun too!), but it also doesn't require an extra syncing folder that you have to copy files into. Your files stay in their same spot and it will continue to be safely stored on their server.
Overall rating 
 
9.0
Ease of Use 
 
10.0
Features 
 
9.0
Space / Price 
 
8.0
Customer Support 
 
9.0
Security 
 
9.0

Awesome Syncing File Manager

Reviewed by: Steven Johnson
Experience Level: Backup Expert
Customer for: more than 1 year
Reviewed on: June 19, 2012

Overview

SugarSync is one of the older syncing services. They have been around since 2004 and their experience shows. We like SugarSync because of how easy it is to use and sync files over multiple computers.

Pros and Cons

Pros
Very easy to use
Clean file manager
Accessible from pretty much anywhere
Great mobile app with streaming music and photo library
Cons
Nothing stands out

Full Review

Installation

We have downloaded a lot of different online backup and cloud syncing software, SugarSync is one of the friendliest we have found. They don't have any scary 'buy now!' buttons. The tour is quick and explanatory.

Backup

While you are still setting up the installation, SugarSync will ask you which files you want share. It will give you some defaults like your Documents folder. Once you have all of the files configured for backup they will start backing up automatically.

File Management

Unlike Google Drive or Dropbox, SugarySync operates as a file manager. Allowing you to select files that already exist instead of requiring a copy be put into a special Sync Folder. This is beneficial because there is no need for duplicate files.

Restoring Files

You can easily save/export files and folders from the file manager by right clicking the file. Or from the website you can click, "Download" to get a copy of the file/folder. If you select a folder to download from the website it can take a few minutes while it compresses it into a zip file. After you download the zip file, extract it's contents into the folder.

Access for viewing

After using several different companies for syncing SugarSync has one of the best user experiences that we have seen. Everything is fast and easy to figure out. Their iPhone app is quick and very versatile. You get 250GBs of free space just for completing a quick tutorial about how to share files and stream music.

Easy Media Manager

We found SugarSync really encourages media usage. They want you to use the mobile app to stream MP3's and to take pictures on with their app. It is nice knowing that what ever picture you take on this phone is getting backed up into a cloud that you can get from their website or any synced computer.

Conclusion

SugarSync remains a unique company in the world of Syncing cloud services. They do a great job at making a robust system that is secure, easy to use (and fun too!), but it also doesn't require an extra syncing folder that you have to copy files into. Your files stay in their same spot and it will continue to be safely stored on their server.

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User reviews

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Ratings (the higher the better)
  • Ease of Use
    How easy was the software to configure and run your first backup?
  • Features
    How many helpful tools are available?
  • Space / Price
    How much space do you get for your money?
  • Customer Support
    How helpful and accessible is customer support?
  • Security
    How secure do you feel your data is?
Overview
Pros and Cons
Comments
 

Company Overview

Lowest Price
$7.49/Month
Storage Space
60GB
Free Trial
Yes - 30 Day
Free Plan
5GB
Single Computer Plans
Yes
Multi Computer Plans
Yes
Business Plans
Yes
Year Established
2004

Supported Operating Systems

Windows
Yes
Mac OSX
Yes
Linux
Yes
Windows Server
No
iPhone / iPad
Yes
Android
Yes
Windows Mobile
Yes
Blackberry
Yes

Backup Features

Scheduler
No
Versioning / Snapshot
Yes
Browse Online Files
Yes
Incremental Backup
Yes
Bandwidth Throttle
Yes
Idle Backup
No
Resumes After Interruption
Yes
Email/Online Ticket Support
Yes
Phone Support
Yes
Live Chat
Yes
Blog
Yes
Knowledgebase
Yes
FAQs
Yes
Tutorials
Yes
Video Tutorials
No

Web/Mobile/Remote Access

Web Access
Yes
Mobile Phone Access
Yes
FTP Access
No
Can Set Permissions
Yes

File Restore Options

Backup Software Restore
Yes
Web Interface Restore
Yes
Zip File Restore
Yes
FTP File Restore
No
Physical Media Restore
No

Security

SSL Secure Transfer
Yes
Data Encryption
Yes
Geo-Redundant Storage
Yes
User Generated Encryption Key
Yes

Notable Features:

  • Easy to Use Syncing Software
  • Works with Desktop, Laptop, & Mobile Devices
  • Allows Public File Sharing
  • Phone Support
  • Affordable Pricing

Company Highlights:

Sync files over SugarSync's cloud storage servers. It's really simple to use and does not require you to duplicate or move files into a sync folder. It's easy to manage your synced files right from the software interface.

View All SugarSync Prices & Plans

Summary:

SugarSync is an online cloud syncing service that uses desktop software to manage synced files over their cloud infrastructure. They have been around since 2004 but started to have a lot of growth in 2009. Their strength is in their easy to use, robust syncing platform that keeps all of your files easy to find and synced.

SugarSync differs from competitors like Dropbox and Google Drive because of the way they manage synced files. Those other syncing companies use a single sync folder to house all of the files in one place. Meaning, you will have to duplicate or move files you want to sync to that folder. SugarSync's interface allows you to select any file or folder on your computer to sync.

SugarSync Features & Plans:

  • Personal Plans Start at $7.49/month ($79.99/year) for 60 GBs and 1 user
  • Business Plans Start at $55/month ($550/year) for 1TBs and 3 users
  • Add a user - $9.99/month
  • Add storage $29.99 per 100 GB/month

Features: Online Backup, Remote Access, Sharing, Data Security. Backup any folder on your computer, Reat-time changes, Versioning, Sync across multiple users with options, access through the web (simple document editing), Share files/folders/publish to Facebook photos, Auto create sharable photo albums, Stream music to Internet enabled device (iPhone, BlackBerry, Android, Computer).

Works with: iPhone, iPad, BlackBerry, Windows Mobile, Android, Symbian, Mobile Website.

Supports: Windows XP, Vista and 7 - Mac OSX - Platform and mobile API

International integration: Yes

Company Profile

SugarSync is located in San Mateo, CA and was founded by Gibu Thomas and Ben Strong in 2004. The company is now run by CEO, Laura Yecies. They have 40+ Employees and the are growing fast. They have raised between 20 million and 50 million dollars and plan on much more growth in the coming years.

Photos

View All SugarSync Prices & Plans

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