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Cloud Storage Companies VaultLogix Review

VaultLogix Review

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User Rating: 5.7

Review by Steven Johnson
Written: April 01, 2012
Updated: July 11, 2012
 
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User reviews

Average user rating from: 2 user(s)

Overall rating 
 
5.7
Ease of Use 
 
6.5  (2)
Features 
 
5.5  (2)
Space / Price 
 
5.5  (2)
Customer Support 
 
5.5  (2)
Security 
 
5.5  (2)
Ratings (the higher the better)
  • Ease of Use
    How easy was the software to configure and run your first backup?
  • Features
    How many helpful tools are available?
  • Space / Price
    How much space do you get for your money?
  • Customer Support
    How helpful and accessible is customer support?
  • Security
    How secure do you feel your data is?
Overview
Pros and Cons
Comments
Since 1999, we have relied on VaultLogix online remote backup service to securely transport and store our mission-critical data off-site every night. Because our data is encrypted and transmitted over the internet, we can quickly and easily restore data online 24-7. Their staff has been extremely knowledgeable and helpful and we now feel that we can survive any emergency involving our data systems.
Overall rating 
 
10.0
Ease of Use 
 
10.0
Features 
 
10.0
Space / Price 
 
10.0
Customer Support 
 
10.0
Security 
 
10.0

Great Service!

Overall Rating: 10.0 out of 10
Reviewed by: MIS Manager
Reviewed on: May 29, 2013

Full Review

Since 1999, we have relied on VaultLogix online remote backup service to securely transport and store our mission-critical data off-site every night. Because our data is encrypted and transmitted over the internet, we can quickly and easily restore data online 24-7. Their staff has been extremely knowledgeable and helpful and we now feel that we can survive any emergency involving our data systems.

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Review of Vaultlogix, after 15 months of use and counting.
1. Price - there are many other providers out there that are cheaper. The claim that vaultlogix is a “business solution” does not compensate for the extra expense. I would agree that a “carbonite” like solution is not appropriate for a business, but there are other solutions that are business class for much less money. As we have discovered, Premium price, does not necessarily mean premium service.

2. Convenience - When we started with them, our first three customers went fairly smooth. On our forth client, a significant flaw in the management portal was revealed to us. It had been explained to us that to add another client you would click the add client button but we got the following message "the data vault where you are attempting to add a new client is not allowing new customers. For the new data vault location please contact Vaultlogix customer support.” When we called them they did not know why we were getting this message, but we were given a second username/password and under that logon we could add new customers. Then after some time that username and password would not allow a new account to be created.
So over time how many different logons will we have to manage? Over the 15 months which we have used their software we have not seen an update to the client. Have there been no improvements made to their software for 15 months?

3. Customer Service – Given the lack of a central account for our clients, and the excessive cost per GB. We resolved ourselves to find another solution. We’ve since found a few other options that seem more suitable. When we reached out to our account rep Grace, we were very surprised with the response. Rather than addressing the reasons why we where considering leaving, or trying to salvage the account we were told that we just automatically renewed for another year. I suppose I should have suspected it, I had looked at the contract not that long ago and didn’t see it, the renewal (which is of course absent in the Customer agreement and fee summary) was on the contract terms.

Well, I guess they got me. I asked my rep Grace if she was going to try to force a further 12 month commitment on me when I didn’t like the service after 15 months of use. After all, the original rep seemed to be easy going and nice. The initial impression was this was a small business to small business sort of engagement. The most she was willing to do was to send me a copy of my contract. After all Sir, most of the Cell phone providers have contracts like these, I’m sure any lawyer would find no fault in it. I think that Cellular providers hardly set the high water mark for customer service.
In summation, if your looking at VaultLogix, I would recommend you keep looking.
Overall rating 
 
1.4
Ease of Use 
 
3.0
Features 
 
1.0
Space / Price 
 
1.0
Customer Support 
 
1.0
Security 
 
1.0

Stay Clear

Overall Rating: 1.4 out of 10
Reviewed by: Jason
Reviewed on: March 25, 2013

Full Review

Review of Vaultlogix, after 15 months of use and counting.
1. Price - there are many other providers out there that are cheaper. The claim that vaultlogix is a “business solution” does not compensate for the extra expense. I would agree that a “carbonite” like solution is not appropriate for a business, but there are other solutions that are business class for much less money. As we have discovered, Premium price, does not necessarily mean premium service.

2. Convenience - When we started with them, our first three customers went fairly smooth. On our forth client, a significant flaw in the management portal was revealed to us. It had been explained to us that to add another client you would click the add client button but we got the following message "the data vault where you are attempting to add a new client is not allowing new customers. For the new data vault location please contact Vaultlogix customer support.” When we called them they did not know why we were getting this message, but we were given a second username/password and under that logon we could add new customers. Then after some time that username and password would not allow a new account to be created.
So over time how many different logons will we have to manage? Over the 15 months which we have used their software we have not seen an update to the client. Have there been no improvements made to their software for 15 months?

3. Customer Service – Given the lack of a central account for our clients, and the excessive cost per GB. We resolved ourselves to find another solution. We’ve since found a few other options that seem more suitable. When we reached out to our account rep Grace, we were very surprised with the response. Rather than addressing the reasons why we where considering leaving, or trying to salvage the account we were told that we just automatically renewed for another year. I suppose I should have suspected it, I had looked at the contract not that long ago and didn’t see it, the renewal (which is of course absent in the Customer agreement and fee summary) was on the contract terms.

Well, I guess they got me. I asked my rep Grace if she was going to try to force a further 12 month commitment on me when I didn’t like the service after 15 months of use. After all, the original rep seemed to be easy going and nice. The initial impression was this was a small business to small business sort of engagement. The most she was willing to do was to send me a copy of my contract. After all Sir, most of the Cell phone providers have contracts like these, I’m sure any lawyer would find no fault in it. I think that Cellular providers hardly set the high water mark for customer service.
In summation, if your looking at VaultLogix, I would recommend you keep looking.

Was this review helpful to you? 
 

Company Overview

Free Trial
Yes
Free Plan
No
Single Computer Plans
Yes
Multi Computer Plans
Yes
Business Plans
Yes
Year Established
2002

Supported Operating Systems

Windows
Yes
Mac OSX
Yes
Linux
Yes
Windows Server
Yes
iPhone / iPad
Yes
Android
Yes
Windows Mobile
No
Blackberry
No

Backup Features

Max File Size
1TB
Scheduler
Yes
Versioning / Snapshot
Yes
Browse Online Files
Yes
Incremental Backup
Yes
Bandwidth Throttle
No
Idle Backup
Yes
Resumes After Interruption
Yes
Email/Online Ticket Support
Yes
Phone Support
Yes
Live Chat
Yes
Blog
Yes
Knowledgebase
Yes
FAQs
Yes
Tutorials
Yes
Video Tutorials
Yes

Web/Mobile/Remote Access

Web Access
Yes
Mobile Phone Access
Yes
FTP Access
No
Can Set Permissions
Yes

File Restore Options

Backup Software Restore
Yes
Web Interface Restore
Yes
Zip File Restore
No
FTP File Restore
No
Physical Media Restore
Yes

Security

SSL Secure Transfer
Yes
Data Encryption
Yes
Geo-Redundant Storage
Yes
User Generated Encryption Key
Yes

Notable Features:

  • Business and enterprise solutions
  • Redundancy
  • Multiple data centers
  • Multiple types of OS server environments
  • 24/7 US based support

Company Highlights:

VaultLogix is a scalable business solution that helps businesses get their important information backed up. Companies use them because of their expertise in server environments and how they can backup to multiple types of different servers.

Summary:

VaultLogix has been securing data since 2002 and offers customized backup solutions for businesses. They have lots of different server options and support to help you through them all. The focus on builds that are scalable and range from one-person businesses to mega-enterprise corporations.

Plans & Pricing:

Sales contact: 1-877-828-5856

Call or chat with the sales staff to receive an estimate. Their prices will depend upon storage needed, type of server, contract length, and a few other conditions

VaultLogix Technical Features:

Compliance Standards met, Redundancy, Compression, 256-bit Encryption, Delta Blocking Incremental Backup, and more.

Company Profile:

VaultLogix was originally called Data Protection Services and was founded in 2002. Tim Hannibal is the CEO and the president of VaultLogix. They are located in Danvers, MA and they have datacenters in the US and Canada. Requirements met: HIPAA, Sarbanes-Oxley, SEC, NASD, and Graham-Leach-Bliley

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